O1DMatch Support Q&A — Batch 1
Source
Real customer/prospect emails, last 6 months (Jan 2026 – Apr 2026). Questions extracted via grep from the _q-1.txt raw passage dump, then filtered by this agent to keep only genuine product/platform inquiries — internal team threads, dev briefs, meeting-scheduling fluff, and legacy $8K / $2,805 premium-processing pricing questions were dropped. Personal names replaced with [name]; companies with [company].
Pricing & Plans
Q: Can you please confirm that the total O-1A visa preparation cost is $4,000 as mentioned, with no additional costs? I understand that the Premium Processing and Petitioner Service fees are separate.
Who asks: talent (represented by their employer/contact) A: O1DMatch does not sell O-1 preparation packages — that is Sherrod Sports Visas / IGTA, a separate offering. On the O1DMatch platform itself the current talent plans are: Free, $250/mo Starter, and $500/mo Active Match. Active Match is the one where our team actively pushes the profile out to employers. For petition preparation pricing and any quoted fixed-fee package, the customer should be routed back to the attorney/petitioner conversation — O1DMatch support should not confirm or quote a $4,000 petition number.
Q: Could you provide more detail on what is included in the O-1A Visa Preparation service?
Who asks: talent A: O1DMatch itself is NOT a visa-preparation service — O1DMatch's role is the employer interest letter and the AI eligibility scoring. What O1DMatch gives the candidate: (1) a free AI score against all 8 USCIS O-1 criteria, (2) a profile surfaced to US employers, (3) one-page USCIS-formatted letters of interest from interested employers, and (4) optional paid tools like Petition Gen ($50), Exhibit Maker ($25), VisaClear ($20), and USCIS Scoring ($15). Actual petition drafting and filing is done by an attorney, not by O1DMatch.
Q: Is there a formal agreement or contract to be signed between our company and yours for the O-1A visa preparation process?
Who asks: employer / talent's sponsor A: TO WRITE — For O1DMatch marketplace activity (employer posting a job, sending an interest letter, talent signing) the Terms of Service at signup is the agreement; no separate contract is required. If the conversation is about full petition preparation, that requires a separate engagement letter with the attorney, handled outside the O1DMatch platform.
Q: I also paid yesterday so what is the payment link for?
Who asks: talent A: This usually means a duplicate payment link was sent. Ask the customer for the Stripe receipt email they already got (subject line "Your receipt from Innovative Global Holdings LLC") and confirm the charge on our side before sending anything new. If they've already paid, the second link should be ignored — reply with a confirmation of their existing subscription/one-time charge and next steps.
Q: I didn't use the promo code when I signed up — would you please refund this and stop the subscription?
Who asks: talent A: Yes. Two steps: (1) cancel the Stripe subscription, (2) refund the last charge if within the refund window. If they missed BONUS100 (3 months free on paid plans except Active Match) or TotallyFree100 (Aventus/IGTA), we can cancel, re-enroll on Free, then reapply the promo on a fresh paid subscription. Email letters@o1dmatch.com or call +1 (561) 794-4621.
The Interest Letter System
Q: Thanks for the detailed email. I would like to know how long it takes to get letters of interest? My husband is in the sports field.
Who asks: talent (spouse inquiring for sports-field candidate) A: Timeline depends on plan and profile completeness. On the Free tier you're passively visible — letters can take weeks or may not come at all. On the $500/mo Active Match plan our team actively pushes the profile to relevant employers, and most candidates see their first interest letter in 2–4 weeks. Sports-field candidates typically see faster traction because our partner network (Sherrod Sports Visas) has strong employer relationships in that vertical. Fastest path: create the free account at https://o1dmatch.com with code BONUS100 (3 months free on paid plans except Active Match), complete the full profile, upload evidence, and book a call at +1 (561) 794-4621 so we can route to the sports team.
Q: Will you provide recommendation letter templates for us to have signed?
Who asks: talent A: Recommendation letters (expert/peer testimonials) are separate from the employer interest letter. O1DMatch generates the one-page employer letter of interest automatically in USCIS-compliant format — no template needed, the platform produces it. For expert recommendation letters (6+ typical for an O-1 petition), those are drafted on the petition-prep side, not inside O1DMatch. Our sister tool Petition Gen ($50) and Exhibit Maker ($25) can help structure supporting evidence, but the recommender letters themselves are drafted by the candidate and their recommenders.
Q: Thank you for sharing the details however I would like to confirm will you also provide a Job offer while filling the petition?
Who asks: talent A: O1DMatch provides employer letters of interest, NOT job offers. This is the critical distinction that makes O-1 different from H-1B: the employer signals interest in the talent's work without having to formally sponsor or employ them. The talent self-petitions (or uses an agent-petitioner). So the employer writes a one-page letter saying "we're interested in engaging this person's services" — not a W-2 job offer. If the candidate needs an actual job offer or employment contract, that's a separate conversation and typically happens after visa approval.
Q: Hello, so you are ready to find me a sponsor or a fighting league that will prepare to conclude a contract with me and on this basis I will be able to make a work visa, right?
Who asks: talent (combat-sports athlete) A: Close, but important nuance: O1DMatch isn't about finding a "sponsor" in the H-1B sense. We connect you with US employers (including fighting leagues and sports organizations in the partner network) who can provide a letter of interest — not a sponsorship or long-term employment contract. That letter of interest, combined with your evidence portfolio, is what your attorney uses in the O-1 or P-1 petition. For combat-sports specifically we also generate P-1 Competition Invitation letters for events and P-1 Sponsorship letters for teams/leagues.
Q: What does a selection for fights mean?
Who asks: talent (combat-sports athlete) A: In the P-1 context, a "selection for fights" means an invitation or booking to compete in a specific event or series of events on US soil. O1DMatch can generate P-1 Competition Invitation letters that document this — the promoter or event organizer signs a letter confirming the athlete is selected to compete, which becomes part of the P-1 petition evidence.
Q: Are there any guarantees on the terms? There are no guarantees, it turns out that I will pay you, and you can drag out the process for years?
Who asks: talent A: Straight answer: O1DMatch does not guarantee visa approval — no legitimate service can, USCIS decides. What we DO commit to on $500/mo Active Match: active employer outreach with monthly progress reporting, cancelable any time. On Starter/Free there's no active push. If no letters materialize in 60–90 days on Active Match we review the profile. Refunds handled case-by-case.
Q: Is the support letter generation feature actually built and working on the employer dashboard?
Who asks: employer / attorney A: Yes — it's live. Employer logs in → browses pre-scored talent → clicks "Send Letter of Interest" → platform auto-fills the one-page USCIS-compliant template → employer reviews and e-signs via SignWell. The letter lands in the candidate's inbox and stays in the dashboard. If the button is missing or errors out, it's usually a plan-tier gating issue (Free tier has limited letter quota) — escalate.
Eligibility / Qualification
Q: If you could work for ANY company in America tomorrow — without needing them to sponsor your visa — would you? Curious if you qualify?
Who asks: prospect (inbound from H-1B-alternative marketing email) A: That's our top-of-funnel campaign. Answer path: point them to the free AI Visa Eval at https://o1dmatch.com — takes about 2 minutes, scores against all 8 USCIS O-1 criteria, and tells them which criteria they already meet vs. need evidence for. No credit card, no commitment. If they score 3+ criteria they're a Ready-Filing candidate; 2 criteria is Building-Evidence.
Q: Have you checked your score yet?
Who asks: outbound marketing hook (not a real customer question, but the free eval is the answer path) A: Get your free score at https://o1dmatch.com — it's the AI Visa Eval tool. Free, 2 minutes, no credit card.
Q: We have awards, certificates, membership letters, coach appointment letters, and photos, but no publications. How will the lack of publications affect the application?
Who asks: talent (sports/coaching profile) A: Publications ("Published Material" / "Scholarly Articles") are just 2 of the 8 USCIS O-1 criteria. You only need 3 of 8 for O-1A. Awards, membership in associations requiring outstanding achievement, judging, original contributions, high salary, and critical role — none require publications. For coaches/athletes, P-1 may fit better than O-1. Upload everything you have; the AI classifier tells you which criteria each document satisfies and where your gaps are.
Q: Does [name] have any potential employers or projects in the United States already lined up?
Who asks: case manager gathering intake info A: This is a standard intake question for O-1 cases — not an O1DMatch product question per se. But the answer loops back to O1DMatch: if the candidate does NOT have US employers lined up, this is exactly what the platform is built to solve. Direct them to create a talent profile, turn on Active Match ($500/mo) for proactive outreach, and we'll start generating employer interest letters within 2–4 weeks.
Platform Features
Q: Thank you! Do I select talent/job seeker to register as an attorney?
Who asks: attorney A: No — attorneys have their own signup flow. Don't register as talent. Go to the attorney portal (linked from the homepage footer or directly at the attorney onboarding URL). Attorney accounts are free and include: a directory listing, a free affiliate link for referrals, featured placement with pre-scored leads, and the ability to respond to consultation requests inside the dashboard.
Q: Is this link live (innovativepetitions.team)? It doesn't open, or is it temporarily broken?
Who asks: attorney / partner
A: innovativepetitions.team is not a current customer-facing URL. The canonical domains are https://o1dmatch.com (marketing + free eval) and https://app.o1dmatch.com (the platform). Sister tool at xtraordinarypetitions.com. If a customer has an older dead link, redirect them to the live ones.
Q: Remember the O-1 beta tool from AILA? It's now O1DMatch — and it's live?
Who asks: attorney (from outbound email) A: Yes — the tool demoed at AILA is now production O1DMatch, live at https://o1dmatch.com. Attorney accounts are free and include directory listing, affiliate link, and pre-scored inbound leads.
Q: I don't know whether you've sent me the correct form. I was applying for a P1-A visa but you just sent me two O1 visa forms?
Who asks: talent (P-1 applicant — athlete) A: That's an intake mistake on our side. P-1A is for internationally recognized athletes (individuals or teams); O-1 is for extraordinary ability in sciences, arts, education, business, or athletics. While the criteria overlap, the forms and evidence structure differ. Customer should reply to the email so we can resend the correct P-1A intake form. O1DMatch supports P-1 letter generation (both P-1 Sponsorship and P-1 Competition Invitation types), so once the correct form is filed we can route to the P-1 workflow.
Q: Are you the one that built the app/site?
Who asks: prospect / partner (inquiry about who built O1DMatch) A: O1DMatch is built and operated by Innovative Global Talent (IGTA) / the team at Sherrod Sports Visas / Oak Legal Group. It's a proprietary platform, not a template or white-label. Any customer asking this is usually either trying to evaluate legitimacy or asking about building something similar — refer to the landing page and the team bios. Do not share internal dev vendor names.
Q: Hey, did you upload the talent too, or show [name] how to do it?
Who asks: internal (agency manager) — borderline, keeping because the workflow question applies to agencies A: Agency workflow: the agency admin can upload talent profiles on behalf of candidates (bulk CSV or manual entry in the agency dashboard), OR invite candidates via email so they complete their own profile. Best practice is invite-based so the candidate owns their data and can update it. If the agency needs to handle it end-to-end, use bulk upload then grant the candidate access later.
Q: Can we connect on a quick phone call?
Who asks: talent / employer A: Yes. Book a call at +1 (561) 794-4621 or reply with preferred time windows (include time zone) and we'll send a calendar invite. For paid plans and any custom setup, we strongly recommend the call before signup.
Billing / Refunds
Q: I have made at least 5 requests to speak to Sherrod. Is that going to happen or not?
Who asks: frustrated customer (escalation) A: Escalate immediately — this is a churn/complaint signal. Acknowledge the frustration, confirm the customer's phone number, and commit to a callback within 24 hours from either Sherrod or a senior team member. Do NOT send a generic reply. Route to Gabriella Terceiro and flag in the ops channel.
Q: Asking again, when can I expect to hear back? / When I can expect to hear back?
Who asks: customer waiting on response A: Standard SLA: email responses within 1 business day, callbacks within 24 hours on paid plans. If a customer is asking this a second or third time, it's already past SLA — escalate to Gabriella or the ops channel and send an immediate apology + concrete next-step timestamp. Never just say "soon."
Other
Q: Ready to get started?
Who asks: outbound CTA from our emails — the answer is the onboarding flow. A: Step 1: create a free account at https://o1dmatch.com using code BONUS100 (3 months free on paid plans excluding Active Match). Step 2: complete the free AI Visa Eval (2 minutes). Step 3: upload evidence documents so the AI can classify against the 8 O-1 criteria. Step 4: browse employer matches. Questions at any step: letters@o1dmatch.com or +1 (561) 794-4621.
Q: Still interested in US opportunities?
Who asks: outbound re-engagement email — the answer is "come back to the free score." A: If yes, return to https://o1dmatch.com and finish (or refresh) the free AI score. Profiles are re-scored weekly and new employers are added monthly, so a candidate who didn't match 3 months ago may match now.
Q: We need to have a call ASAP to figure this out — the original petition was not done well and I need this resubmitted before I leave for Australia. Do you have access to the petition that was submitted so we know what we need to add and don't resubmit the same stuff?
Who asks: existing petition client in an RFE situation (not a pure O1DMatch question, but worth logging) A: RFE response is outside the core O1DMatch platform — it's a legal-services question handled by the attorney team. Escalate to Gabriella and the attorney. On the O1DMatch side we can pull the candidate's profile, evidence uploads, and any letters of interest that were generated, which are often useful inputs for an RFE response.
Q: Just wondering how this works with replying to the RFE — can any immigration service do this? Isn't the petitioner service related to Sherrod Sports Visas, an in-house service?
Who asks: client confused about service boundaries A: Yes, any qualified immigration attorney can respond to an RFE — the client is not locked to our team. The petitioner service (agent-petitioner for O-1 self-petitioners) is offered through Innovative Global Accelerator Studios (IGAS) as a standalone $2,000 product, separate from attorney work. If the client wants to switch attorneys for the RFE, we can hand over the full case file. O1DMatch itself is a platform, not a legal service, so portability is straightforward.
Q: Who will be the petitioner on your case?
Who asks: case manager intake question (P-1) A: Intake question we ask them, not vice versa. Typical P-1 petitioners are: (1) a US agent like IGAS (Innovative Global Accelerator Studios), or (2) a US employer directly. For self-petition O-1, the talent can petition through an agent-petitioner. O1DMatch generates the letters of interest that support whichever petitioner structure is chosen.
Notes for the AI Receptionist
- Heavy signal from this batch: the
BONUS100promo code is under-used — customers keep paying full price then asking for refunds. The receptionist should proactively mention BONUS100 any time a candidate signs up for Starter/Growth/Business. - Boundary confusion: customers routinely conflate O1DMatch (letters platform) with Sherrod Sports Visas petition preparation (separate legal service). Always clarify which product they're asking about before quoting prices.
- Letter of interest ≠ job offer ≠ sponsorship — this distinction needs to be repeated every single conversation with a new prospect.
- P-1 vs O-1 — for athletes and coaches, default to asking about P-1 fit before assuming O-1.
- Escalation trigger: any customer saying they've asked 3+ times to speak to someone → page Gabriella immediately, do not queue.